£250 / month · rolling · cancel anytime
Support that keeps your reporting trusted.
Reports don't stay trusted on their own. Sources change, refreshes fail and questions pile up. The support plan keeps your Power BI estate healthy for a fixed monthly price, with no long contract.
Refresh failures, diagnosed in 24 hours
A failed refresh means stale numbers in front of decision makers. Report it and you get a diagnosis within 24 hours, usually much sooner.
Up to four hours, every month
Small changes, fixes and improvements: a new measure, a formatting tweak, a slicer that misbehaves. Used as you need it across the month.
Straight answers
DAX, modelling, design and is-this-number-right questions, answered by email in plain English.
Every change written down
Each fix comes with a short note of what changed and why, so your estate never becomes a mystery only one person understands.
Priority when it matters
Support clients get first call on my diary. Anything bigger than the monthly hours is scoped and quoted before it starts.
No lock-in
Rolling month to month. Cancel with an email and keep everything: the reports, the documentation and the change notes.
- Refresh failures diagnosed within 24 hours
- Small changes, fixes and answers
- A written note of every change
- Cancel any time
- A scored review of the estate first
- So we both know what's covered
- £550 fixed, one day
Questions first? Book a free 20-minute intro call.
Stop being the only person who can fix the reports.
Frequently asked questions
What does the Power BI support plan cost?
It's £250 a month, rolling. That includes up to four hours of support each month. No long contract: cancel any time with an email.
How fast do you respond when a refresh fails?
Refresh failures are diagnosed within 24 hours of your report, usually much sooner. You get a plain-English note covering what broke, why it broke and what fixes it.
What counts as support?
Broken refreshes, measure and model questions, small changes and fixes, design tweaks and general guidance. Bigger pieces of work are scoped and quoted separately before anything starts, so the hours never quietly turn into a project invoice.
Do unused hours roll over?
No. The plan buys fast answers and availability rather than banked hours, and that's what keeps the price at £250.
Can you support reports someone else built?
Yes. Most estates I support were built by someone who has since moved on. A short handover review gets me familiar with your models and reports; from then on they're covered like anything I built myself.
Keep the numbers trusted, month after month.
Up to four hours of Power BI support each month, refresh failures diagnosed within 24 hours, and no long contract. £250 a month, cancel anytime.