Fair use and cookies.

Fair use on Ongoing Support

The Ongoing Support plan includes up to four hours of support each month for your organisation, used as you need it: fixes, small changes, questions and refresh failures.

• Hours cover the subscribing organisation and its reports. They aren't transferable to other companies.
• Hours don't roll over. The plan buys availability every month, not a bank of time.
• If a request is clearly bigger than the plan (a new report, a remodel, a migration), I'll say so before any work starts and quote it separately. Nothing extra is ever billed silently.
• If you're regularly hitting the ceiling, that's a good problem: we'll talk about whether scoped work or a bigger arrangement fits better. You can cancel the plan anytime.

Cookies

This site itself sets no analytics, advertising or tracking cookies, and nothing here follows you around the web. A few embedded third-party tools can set their own cookies inside their own frames, listed below.

• Your theme choice (light or dark) is stored in your browser's local storage. It stays on your device and is never sent anywhere.
• Embedded tools: the example reports page embeds a live Power BI report from Microsoft, and the contact page embeds a Calendly booking widget. Inside those frames, Microsoft and Calendly may set their own cookies under their own policies.
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• Hosting: the site is served by Cloudflare, which may use strictly necessary cookies for security and performance.

If I add a visitor analytics tool later, this page will be updated first to say exactly what it collects, and a consent banner will be added if one is needed.

Questions about any of this: Duncan@duncanboyne.co.uk.